Client Testimonials | Gary Caples | Austin Mortgage Loan Officer

Testimonials

Finding the right mortgage often brings up many questions, and I am here to provide the clear answers you need. If your specific concern isn’t covered in the FAQs below, please reach out for personalized guidance.

Schedule a Consultation

What Clients Say

Don't Just Take My Word For It

"I had excellent customer service from Gary Caples. He showed a rare commitment in the home purchasing business. His customer service skills are exemplary. Because of his efforts, I will recommend Gary to others planning to purchase a home. Thanks for your help."

Tramaine Martin

"This was our first home. We worked with a few other loan officers and were never satisfied, until we found Gary. He took out the time to understand our wants and needs in our new home. He was there for us every time we called. We will definitely recommend him to others. Thanks again Gary!"

Keith & Marquita Davis

Gary helped me get thru my very first home buying experience, with some unique difficulties that stressed both of us, however he never gave up. Gary always maintained his professionalism, courtesy, and responsiveness throughout the entire process. Thanks Gary

ArturoNelms from Austin, TX

I highly recommend Gary Caples for your home lending needs. Gary provided immediate answers, even during "off" hours; you simply don't find this level of service anymore. Unlike most loan officers who hand you off to a processor, Gary was with us from start to finish and was even there at the close! He truly provides an exceptional, hands-on mortgage experience for every single one of his clients.

RobertShine from Jarrell, TX

Gary has been a continuing asset to our quest for an exceptional home buying and post-buying experience. He always answered our questions and clarified verbiage we didn't understand. When changes in our community tax burden cropped up, Gary was diligent in finding answers for us even though our business with him had ended. That is truly the mark of a professional.

stonypacheco from Kyle, TX

Gary was an excellent guide through the home mortgage maze. As first time home buyers, from the second we signed the contract until we were handed the keys we were on constant edge that something would go wrong. Fortunately for us, Gary was there to not only ensure that never happened, but also provided reassurance that everything was fine. Thank you Gary!

BlaineBall from Austin, TX

My loan adviser Gary Caples was amazing and incredibly responsive. You knew he wasn't just there for the business; he truly cared about the person on the other end of the phone. I enjoyed working with him every step of the way. He made the home buying process much easier than my previous experiences buying and refinancing. Gary is a great guy and a truly valuable professional asset.

Michael Edwards

Gary and the team at Caliber Home Loans are great to work with. When we have a client who needs special attention, we send them to Gary! We even have our own personal home loan through Caliber and love that it remains serviced there. Gary has a fantastic approach to communication and is always several steps ahead—I truly appreciate that level of insight and professionalism!

Jennifer Welch / Broker Amazing Realty

Gary was always a phone call, email, and text message away. He was nothing less than perfect on his knowledge of all my questions and was able to give great answers. Gary was also able to push for getting paperwork processed in a rapid manor. I would highly recommend Gary to anyone looking to purchase a new home. He treats you as a friend instead of a client.

corealvarez3 from San Antonio, TX

“We would like to thank you Gary for your excellent service in assisting us through the refinancing of our home. You guided us through every step of the process and cared enough to find out about our real needs before placing us into a loan that may not have been in our best interest. Your knowledge, professionalism and timely follow-up made turned what is often a very stressful loan process into an easy and rewarding experience. We could not have done it without your personal service and wish to sincerely thank you again.”

Greg & Stephanie Johnson (Plano, TX)

Working with Gary was as easy as calling a friend for a favor. He was communicative, highly reliable, and ensured I had to do very little throughout the process. During my custom home build, Gary provided valuable input on financing and ensured I had necessary protections following the closure. He isn’t just looking to get you a loan; he is keenly interested in ensuring you have long-term value. I highly regard Gary and would be happy to provide a professional reference for him at any time.

Brian Kordelski from Austin, TX

After fourteen years in our starter home, we decided to move up and found Gary. We were nervous, but he was patient, walking us through the entire process and reassuring us every step of the way. Gary was available anytime I called—a rarity these days—and when we closed, there were no surprises. He even attended our closing. Gary made the buying part much easier than the selling part. We highly recommend him to anyone looking for a trustworthy and honest mortgage professional.